Privacy Policy

Privacy Policy

This Privacy Policy is effective upon the update date (e.g., 21 May 2020).

This Privacy Policy aims to provide you with clear information on how we collect and process your personal data.

Vaultier.shop is referred to as “we”, “us”, or “our” throughout this Privacy Policy. We are the primary data controller for the purposes of this website, and our registered office is listed below.

It’s important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we’re collecting or processing personal data about you. This Privacy Policy supplements those notices and is not intended to override them.

We may update this Privacy Policy at any time by posting the amended terms here. All amended terms automatically take effect 30 days after they are posted. If there are material changes to this Privacy Policy, we will announce them and their rationale by email.

We respect your privacy and recognize the importance of protecting the information collected about you. This Privacy Policy explains how we collect, store, and use the personal information that you provide to us.

If you’re under 18, you must inform a parent or guardian about our Privacy Policy and obtain their agreement before registering, subscribing, or placing an order with us.

WHAT PERSONAL DATA DO WE COLLECT FROM YOU AND HOW?

We collect and process only the data required to allow us to provide our services to you. This includes:

When you browse or shop at Vaultier.shop, we process the personal data needed to complete and dispatch your purchase: your name, billing address, delivery address, payment details, mobile number, telephone number, and email address. We collect your email address to send you order confirmations and your telephone number to contact you if there are any issues with your order.
We collect your email address when you sign up for our free or discounted trial subscriptions.
If you register for an account, we collect your name, email address, password, country, and IP address.
When you contact our Customer Service team, we may collect additional data to help us resolve any queries about your order, delivery, payments, or any other inquiries.
We also collect data about your browsing on Vaultier.shop, including the pages you visit and how you interact with them. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
If you’re a customer of Vaultier.shop or if you’ve given us your consent, we may collect and process your personal data for marketing activities.
If you provide us with someone else’s data (for example, purchasing a gift for a friend), we will collect and process the necessary personal data to complete the transaction, such as their name, delivery address, and other contact details. If you’re receiving an item as a gift, we will process your data only to fulfill the gift request and our contractual obligations.
When you call our Customer Service team, your call may be recorded for training and fraud prevention purposes.

WHAT ABOUT COOKIES?

We collect information about your use of our online services using cookies. Cookies are very small files sent by us to your computer or device, which we can access when you visit our site again. Cookies help us remember who you are and other information about your visits, making the website more relevant to your interests. Most major websites use cookies.

HOW WILL YOUR PERSONAL DATA BE USED?

We use your personal information in accordance with applicable privacy laws and for the purposes set out in this policy, the data entry forms you complete, and any relevant terms and conditions.

When you use our services:
Your information will be used to provide the products, services, or information you’ve requested and to create a personalized shopping experience. We keep the information you provide and may use it for:

Accounting, billing, reporting, and audit
Credit checking or screening
Authentication and identity checks
Payment card verification and screening
Debt collection
Safety, security, health, training, administrative, and legal purposes
Data matching, statistical and market analysis, and marketing information
Advertising and marketing for us and third parties
Developing, testing, and maintaining systems
Research and development
Customer surveys and care to help us improve future interactions with you
Where required by law or in connection with legal proceedings or disputes

For these purposes, we may disclose your information to one or more organizations listed in the section “Who we will share your personal information with.”

Saved payment card details will only be shared with our payment partner and will not be shared with third parties. They will only be used to process your order using our payment partner’s systems.

We may also use your personal information to send you marketing updates, as detailed in the section on marketing.

Tracking how our online services are used:
We collect, and sometimes use third parties to collect, information from visitors to our online services to analyze how people use our website. This helps us improve our services. We may also share anonymous statistics about visitors with reputable organizations, but this information will not identify you personally.

Testimonials and reviews:
If you provide us with feedback or reviews, we may use it to improve our services and publish it online or offline to promote our business. We’ll ask your permission before doing so.

Mobile services:
If you request our mobile services, we may keep details such as your mobile phone number, phone make and model, operating system, network operator, device language, and country to provide the services and administer them.

Social networks:
If you follow or interact with us on third-party social media platforms, such as Instagram, Facebook, or Twitter, your information will be subject to that platform’s privacy policy in addition to this one.

Customer surveys:
We may occasionally ask for your opinion on our services and the products you’ve purchased. When conducting surveys, we may use cookies and combine that data with your answers.

WHO WE WILL SHARE YOUR PERSONAL INFORMATION WITH?

We may share your information with other companies in our group for business purposes, such as financial reporting, research, analytics, targeted marketing, product development, and more. We may also work with third-party partners to help us provide our products and services, including data processors, mailing houses, ad-serving agencies, credit or fraud prevention agencies, research organizations, regulatory bodies, government authorities, and law enforcement.

From time to time, we may receive requests from government departments, the police, or enforcement agencies. If required by law, we will provide your personal information.

We may also share aggregated, anonymized commercial information (like traffic or sales data) with third parties, but this information won’t identify you personally.

WHERE WE PROCESS YOUR PERSONAL INFORMATION

When we use your information as described in this policy, it may involve transferring your data outside the European Economic Area (EEA). We take appropriate steps to protect your information and your rights. By providing us with your personal information, you agree that we may transfer, store, and process your data outside the EEA. Please note that some countries (like the USA) have broad powers to access data for security and law enforcement purposes.

MARKETING OPT-IN AND OPT-OUT PROVISION

We offer you the chance to receive updates about new products, features, special offers, contests, and events. You can opt-out of receiving these updates at any time.

You have the right to ask us not to use your personal information for marketing purposes. We always include an unsubscribe option in marketing communications. To opt-out of direct mail, please contact us at support@vaultier.shop.

SAFEGUARDING YOUR PERSONAL INFORMATION

We maintain appropriate safeguards to ensure the security, integrity, and privacy of the personal information you’ve provided. This includes SSL encryption when you place an order or access your account.

WHY DO WE LINK TO OTHER WEBSITES?

Our website may contain links to websites owned and operated by other organizations (such as PayPal, Stripe, etc.). These websites have their own privacy and cookie policies, and we urge you to read them. We’re not responsible for the privacy practices or content of those websites. You use them at your own risk.

COMPLAINTS

We may update this Privacy Policy from time to time, so please check it periodically when you provide personal information or use our website.